Your information,
explained clearly.

01

Information we collect

The information collected depends on which features you use. It may include:

• Account details: name, email address, phone number, profile image and authentication information.
• Orders and requests: products viewed or ordered, sell or repair requests, device make, model, condition, IMEI or serial number, and related transaction details.
• Address and location: delivery or pickup addresses and location information when you choose to provide permission.
• Payment information: payment or payout details needed to complete a purchase, refund or seller payout. Payment providers may process this information on our behalf.
• Communications: messages, support requests, feedback and other correspondence with Budget Gadget.
• Technical data: device type, app version, identifiers, diagnostics, crash information and usage events used to operate and improve the app.

02

How we use information

We may use information to:

• Create and manage your account.
• Provide catalogue, order, selling, exchange, repair, pickup, delivery and payment features.
• Send service messages about orders, requests and your account.
• Answer questions and provide customer support.
• Detect abuse, protect accounts, verify devices and prevent fraud.
• Understand app performance, fix problems and improve our services.
• Send promotional communications where permitted; you can opt out of marketing messages.
• Comply with applicable legal, accounting and regulatory requirements.

03

When information is shared

We do not sell your personal information. We may share limited information when necessary with service providers that help operate the app, process payments, deliver or collect devices, send communications, provide analytics, host data or support customers. These providers are expected to use the information only to provide their services.

Information may also be disclosed when required by law, to respond to a valid legal request, to protect users or Budget Gadget, or as part of a business transfer where permitted by law.

04

Security and retention

We use reasonable technical and organisational safeguards designed to protect personal information. No internet or storage system is completely secure, so absolute security cannot be guaranteed.

Information is kept for as long as needed to provide the service, resolve disputes, prevent fraud and meet legal or accounting obligations. Retention periods vary by the type of information and the reason it is held. When information is no longer needed, it is deleted or anonymised where reasonably possible.

05

Your choices and rights

Depending on applicable law, you may ask to access, correct or delete personal information, or withdraw consent where processing is based on consent. You can also manage app permissions through your device settings and opt out of promotional messages.

Deleting an account removes or de-identifies associated personal information unless some information must be retained for legal, security, fraud-prevention or transaction-record purposes.

06

Children’s privacy

Budget Gadget is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and remove it where appropriate.

07

Changes to this policy

We may update this policy as the app, services or legal requirements change. The date at the top of this page shows the latest revision. Material changes may also be communicated through the app or another appropriate channel.